BLADE LOGIC SERVER AUTOMATION

Blade Logic Server Automation

Abstract

The objective of this paper is to find a way of ideal maintenance of Configuration Management System (CMS) to be able to work without unplanned breaks. This system is based on the Information BMC`s software Technology Infrastructure Library (ITIL) recommendations, where is described the many processes needed for provision of IT services. CMS is recording the state of IT in organizations and as such is just the tool needed to follow processes defined in ITIL. To be able recognize maintenance processes requires going through ITIL version 3 publications. This thesis was done on the basis of information gathered from many sources including specialist interviews and the internet. The result revealed the need for a definition of roles for responsibilities, and was followed by tasks to keep systems up to date with actual and needed information. The conclusion included a definition of roles, responsibilities and tasks related to specific parts of CMS and should be studied first from provider's manual.

Table of Contents

Introduction4

BMC Service Automation Reporting and Analytics for Servers4

Business Challenge4

The BMC Solution5

Features6

Functions7

Configuration7

Compliance8

Provisioning8

Gain Immediate Visibility9

Pass Every Audit9

Implement Best Practices for Configuration Management9

Enterprise Scalability10

Literature Review10

ITIL10

Service Management12

Service strategy13

Service design17

Service Catalogue Management (SCM)18

Service Transition18

Change Management19

Configuration Management System (CMS)23

Configuration Management Database (CMDB)25

Discovery tools25

Project Process31

Project Maintenance33

Roles and responsibilities34

Project Monitoring38

Project ROI38

Financial Analysis for Decision Makers39

Identify Financial Analysis Approach40

Itemize Expected Soft Benefits41

Methodology43

GQM Analysis43

GQM application44

CMS Goals44

Stability of the Staff45

More productivity48

Quality Assurance51

Punctuality52

Costs53

Findings54

Self-evaluation54

Validation57

Technical validation58

Practical validation60

Conclusion60

Recommendation61

References63

Appendix72

Blade Logic Server Automation

Introduction

This research paper will describe tasks and steps needed to keep a Configuration Management System (CMS) functioning and performing as was its purpose. The first step is to familiarize the reader with an understanding of CMS functions, processes and roles. As a result, we should be able to recognize the needed knowledge for definition of maintenance tasks. The second step is the process of developing ideas, which lead to specifications of maintenance tasks. And the last view will be to go through maintenance tasks needed to keep data, roles, functions and connected processes in good shape. These steps should satisfy the BMC service automation reporting, which is here in the customer role. Specified objectives were given by software representatives.

BMC Service Automation Reporting and Analytics for Servers

BMC Service Automation Reporting and Analytics for Servers provides centralized, interactive reporting and analysis enabling users to improve change activity control, automate audit cycles, and uncover trends and details associated with how change is impacting business services and goals.

Business Challenge

IT organizations today face numerous challenges - increasing complexity, cost reduction mandates, compliance regulations, and pressure to be more responsive to business needs. Many IT organizations struggle to meet these challenges, and recognize that their current approaches to operations are simply not going to allow them to be successful. Manual operations tend to be reactive, labor-intensive, prone to errors, and heavily reliant on highly skilled individuals.

Even organizations that have invested in point solutions or home-grown script-based approaches are recognizing their limits, and are instead looking for a comprehensive solution that addresses all their server management and compliance needs in a single, integrated ...