BARRYS PLUMBING CASE STUDY

Barry's Plumbing Case Study



Barry's Plumbing Case Study

Potential solutions

Frequent updating of Inventory

One of the problem identified before is under/over stocking. This is mainly caused when warehouse managers do not send the stock requests in a timely manner. In Barry's Plumbing, there follows a pre set channel for placement of new order and restock. When tradesman used any item from the inventory for the customer order, he/she submits a restock request to the branch office. In branch office, warehouse manager provide the required inventory items to the tradesman and forward the restock request to Sydney office. Problem lies at this point because the branch office is not submitting the orders in timely manner. One of the potential solutions for this issue can be branch office updates the central office in Sydney about the warehouse inventory at regular intervals on daily basis. In this way, central office will be able to get most up to date information on the inventory level at all times and can order the stock accurately.

Alternative Communication Channels

Another issue faced by the emergency plumbing service provider is delay of job allocation to tradesmen. This in turn has delayed the entire service process which needs to be done on emergency basis. In a business in which a company has to provide emergency services, on time service delivery is all that matters. Obviously, if the company has been slow in providing their services, customer dissatisfaction is inevitable in this case. Therefore, it is pivot for Barry's plumbing to provide their core services on time as expected by its customers. The company can handle the issue of late allocation of orders to Tradesman by replacing the method of job allocation. Rather than SMS, the company should adopt an alternative mean like push to talk service directly to ...