Banking Ethics in India and UK

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ACKNOWLEDGEMENT

I would like to take this chance for thanking my research facilitator, friends & family for support they provided & their belief in me as well as guidance they provided without which I would have never been able to do this research.



DECLARATION

I, (Your name), would like to declare that all contents included in this thesis/dissertation stand for my individual work without any aid, & this thesis/dissertation has not been submitted for any examination at academic as well as professional level previously. It is also representing my very own views & not essentially which are associated with university.

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ABSTRACT

This paper is on the banking ethics of India and the United Kingdom. Ethical banking and free banking, also known as social banking, banking development, multi-channel banking, banking and responsible banking alternative, is a project of financial institution that combines social and environmental benefits to economic profitability of conventional financial institutions. Social banking only provides ethical financial instruments; unlike the other banks may also offer financial products in addition to the conventional sustainable. It discusses the practices of banking ethics that exists in both the countries. The methodology adopted to analyze this research is the mixed methodology. The customers were interviewed in order to get their views on the prevailing ethical practices in the countries and then questionnaires were circulated in order to get the perception of the customers that helped to test the effectiveness of the banking ethics practices in both the countries. The results showed that in both the countries the ethics is being followed and there are rules that are to be adopted by every bank in both the countries.

TABLE OF CONTENTS

ABSTRACTV

LIST OF TABLESIX

CHAPTER 01: INTRODUCTION1

Outline of the study1

Background of the Study1

Theoretical Framework3

Research Questions3

Aim and objectives4

Significance of the Study4

Disposition4

CHAPTER 02: LITERATURE REVIEW6

What is Ethics?6

What is Banking Ethics?6

What is unique about banking and ethics?9

Banker's responsibility to the Client10

The provision of banking services15

Information Management15

The privacy and security16

Complaints and grievances16

Credit institutions in their relations with their shareholders (members) feel compelled to17

Credit institutions are carrying out their activities seem to feel obliged17

Credit institutions in relations with state and local authorities feel compelled to18

Credit institutions in relations with their employees feel obliged18

The grounds and procedure for the application of sanctions19

Historical Perspective of Ethics in Banking20

History of Banking Ethics in India and UK22

Globalization, banking institutions and regulation: the evolution of their role in the context of the current crisis24

Perceptual Influences: Psychosocial Phenomena26

Perceptual Nature26

Motivational Influences28

Reinforcement Theory29

Judgment Influences30

Recency Influences31

Stress Influences31

Position Influences32

Banking Ethics in India33

Banking Ethics in the United Kingdom35

CHAPTER 03: METHODOLOGY39

Overview of Qualitative and Quantitative Research Approaches39

Overview of the Mixed Method Research Approach41

Research Method and Design Appropriateness41

Benefits and Disadvantages of Mixed Method42

Informed Consent43

Confidentiality44

Validity44

Reliability45

Data Analysis46

Qualitative Data Analysis46

Quantitative Data Analysis47

Participants47

Ethical Consideration47

CHAPTER 04: DISCUSSION AND ANALYSIS49

Questionnaire Analysis49

Interview Analysis58

What do you think about the banking ethics?58

How are you are following and implementing the practices of banking ethics in your financial institution?59

How banking ethics enables your bank to increase relation with the customers?59

How banking ethics allows you to target your potential customers?60

REFERENCES62

APPENDIX65

QUESTIONNAIRE65

INTERVIEW QUESTIONS66

LIST OF TABLES

Figure 1: Is ...