BALANCED SCORECARD

Quality in Practice: Using the Balanced Scorecard at the United States Postal Service



Quality in Practice: Using the Balanced Scorecard at the United States Postal Service

Explain how the Voice of the Employee supports improved internal processes (Voice of the Business), and how the Voice of the Business supports customer satisfaction (Voice of the Customer).

The study is related to the United States Postal Service which focuses on the balance scorecard. Moreover, in particular, it focuses on the voice of the employee which is associated with the voice of the business which ultimately affects the voice of the customer. In this context, ...