ASSIGNMENT

Assignment



Abstract

The purpose of this proposal is to determine the implementation of Six Sigma in the couriers service industry of UK.For this research we have taken three couriers services, FedEx, DHL and TCS. The research discusses the implementation of six Sigma separately in the three chosen industry.

Table of Contents

ABSTRACT2

Introduction4

Purpose of the Study5

Rational6

METHODOLOGY6

Limitation Of The Study7

Analysis7

DISCUSSION8

Achieving Six Sigma At Tcs8

Achieving Six Sigma At Fed Ex10

Achieving Six Sigma At Dhl12

CONCLUSION14

REFERENCES15

Assignment

Introduction

In today's global business environment, the significance of first-to-market, client service, cost-competitiveness, and excellence in service delivery are chief factors in determining an organisation's success, or undesirable failure(Meyer Scrima 2006 pp.109-110 ). Manufacturers, engineering and transactional firms share a drive to minor costs, decrease cycle time and present a varied product mix as they pursue higher profits and an increased market share in a growing global environment.

Some organisations have integrated two or more systems. One melding of systems that hold significant promise is the integration of the Six Sigma methodology with the tools and processes of Project Management which is the main topic of this work.. The purpose of this Literature Research is to demonstrate how organisations are able to achieve sustainable and effective process improvement by identifying how the combination of Project Management best practices with certain Six Sigma methodologies provides the structure and discipline required to identify process improvement opportunities, develop sustainable solutions, and lead organisations through the strategic change process(Meyer Scrima 2006 pp.109-110 ).

Purpose of the Study

Keeping in view the importance of service industry in a society six sigma plays a vital role and especially when we are talking about the courier industry in UK the most prominent courier companies are FedEx, DHL & TCS. To become a market leader or even to stay in the market, competitive companies are attracted towards the implementation of six-sigma. The statistical representation of Six Sigma describes quantitatively how a process is performing. To achieve Six Sigma, a procedure should not make more than 3.4 defects per million opportunities. A Six Sigma defect is defined as anything outside of customer specifications. A Six Sigma opportunity is then the total quantity of chances for a defect. The fundamental objective of the

We are trying our level best to highlight all the aspect of applying six sigma on UK based courier Industry in a given span of time so that our report could make some contribution to other fellow knowledge seekers.

Rationale

Today's competitive global business environment has forced many companies to develop an aggressive quality management system to reduce costs, increase profitability, and gain a competitive advantage. A Six-Sigma program based on data driven decisions and an emphasis on root cause analysis serves as the foundation of a successful quality management system. In UK too courier firms have developed a structured methodology to implement and sustain a successful Six-Sigma program to help their organisation create value while meeting their quality improvement goals. It's unique methodology combines both training and consulting services with a "go fast" implementation approach to drive bottom line results and transform a reactive culture ...