ARTICLE CRITIQUE

Success Factors and information needs in Estonian industry

Critical Success Factors and information needs in Estonian industry

The purpose of this paper is to identify the critical achievement components and problems in ISO 9000 upkeep during the post-certification period. Much of the released work on issues associated with ISO 9000 certification in the quality administration journals focuses on how to get certification and the influence of certification on ISO-certified organisations. Thus, investigations do not usually address what occurs after the organisations have got their certification.

About the authors

Roslina Ab Wahid is Senior Lecturer of Operations Management at the Universiti Teknologi MARA, Shah Alam, Malaysia. Currently, she is chasing her PhD at the Waikato Management School, the University of Waikato, New Zealand. Her research areas encompass quality management, ISO 9000 value administration systems and service quality. Roslina Ab Wahid is the corresponding scribe, James Corner is Full Professor in the Management Systems Department, Waikato Management School, University of Waikato. He obtained his PhD in procedures research in 1991 from Arizona State University, USA. His present research interests encompass descriptive and prescriptive conclusion methods, facets of provide string of connections administration, and the new area of schemes intelligence.

About Article

This article is about ISO, a couple of investigations have been conveyed out on the critical upkeep matters of the ISO 9000 scheme in Hong Kong electronics constructing businesses (Chin et al., 2000) and on building businesses in Singapore (Low and Omar, 1997) but no one so far in the service sector. Chin et al. (2000) has analyzed the criticality of the 20 ISO 9000 clauses from the vintage type in the maintenance of ISO 9000 QMS. Based on that study, 73.61 per hundred of the review respondents who comprise mostly of company's management representatives for the ISO 9000 value scheme consider the “corrective and preventive actions” the most critical issue in sustaining the ISO 9000 system.

Four other clauses of lesser significance are clauses “document and data control”, “internal quality audits”, “quality system”, and “management responsibility” respectively. In the identical study, 12 agent ISO 9000 registered businesses were chosen for meetings to discover present practices in sustaining ISO 9000. From the meetings undertook with the quality directors and quality assurance managers of the businesses, it was discovered that the success components for ISO 9000 upkeep for electronics constructing businesses are management commitment, teamwork, and company-wide ISO recognition.

In detail, management commitment is discovered vital for thriving maintenance (Chin et al., 2000). The study discovered that the teamwork approach has verified to be effective for recognising and explaining problems in the maintenance phase while company-wide acknowledgement of ISO will absolutely encourage worker engagement in the maintenance phase.

In supplement, these investigators discovered another foremost falling short was the need of effective internal corrective assesses one time system non-conformance and deficiencies were recognised, as the failed businesses were often not cognizant of the significance of ISO 9000 upkeep and did not have well-established methods to sustain their quality systems after ISO 9000 registration.

Context And Topic Of The Article

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