Zappos

Zappos

Question 1

Zappos is the online dealer of shoes and was established in the year 1999. The brand has inscribed its “exceptional” client service position and a different commercial background (Zappos.com). I think Zappos should think to offshore its customer call centers. Because off shoring call centers usually charge much less than a local Call Center Company as income in the other nation are much low. As well, off shoring call centers can decrease the parent company's requirement to put funds in ICT (as they can subcontract the needs to the call center firm). With an offshore call center, Zappos ...