Outsourcing Man Power: Studying: the Advantages and Barriers Outsourcing In India

[Year of Publication]

ACKNOWLEDGEMENT

I would take this opportunity to thank my research supervisor, family and friends for their support and guidance without which this research would not have been possible.

DECLARATION

I [type your full first names and surname here], declare that the contents of this dissertation/thesis represent my own unaided work, and that the dissertation/thesis has not previously been submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the University.

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Abstract

The purpose of this research proposal is based on the study of outsourcing manpower. This has provided many advantages to different organizations of which saving the time and the cost were the main reason to outsource. Moreover the advantage has been provided to the countries where the services and the operation are being out sourced. Outsourcing has been one of the most followed trends in India. There are many advantages in acknowledged by different enterprises in the past by different. In this dissertation the researcher has aimed to find the advantages and the challenges that are being faced by the client companies and he companies that providing the process of outsourcing. The dissertation has carried out the mixed methods research through collecting primary and the secondary data. The primary data was collected from the organization that s based in UK and has out sourced it services from India. Therefore the advantages and the challenges of the out sourcing manpower from India will be discussed in this study. The result will be concluded depending on the results of the study. It has been found that cost effectiveness and the time saving together with the competitive and strategic advantage has been provided to the organization that has outsourced its services.

ACKNOWLEDGEMENTII

DECLARATIONIII

ABSTRACTIV

CHAPTER 1: INTRODUCTION1

1.1.Introduction1

1.2.Background of the study2

1.3.Aims and objectives3

1.4.Research Questions4

1.5.Rationale of the study4

1.6.Structure of study5

1.7.Expected Results6

CHAPTER 2: LITERATURE REVIEW7

2.1.Definition of outsourcing7

2.2.Outsourcing as a key for helping business8

2.3.Scope of outsourcing10

2.4.Strategic benefits11

2.5.Focus on core competences12

2.6.Types of outsourcing13

2.6.1.Tactical outsourcing14

2.6.2.Strategic outsourcing14

2.6.3.Transformational outsourcing14

2.7.Human Resource Outsourcing Trends In India15

2.7.1.Indian IT-BPO Industry16

2.7.2.Problems With HR Outsourcing16

2.8.Challenges through outsourcing17

2.9.Sky telecom: outsourcing of manpower in India18

CHAPTER 3: METHODOLOGY21

3.1.Introduction21

3.2.Nature of the Study22

3.3.Data collection23

3.4.Analysis of data23

3.5.Research strategy and design24

3.6.Population and sample24

3.7.Reliability and Validity25

CHAPTER 4: ANALYSIS AND DISCUSSION27

4.1.Quantitative analysis27

1.Question Number 1:27

2.Question Number 2:28

3.Question Number 3:29

4.Question Number 4:31

5.Question Number 5:32

6.Question Number 6:33

7.Question Number 7:34

8.Question Number 8:35

9.Question Number 9:36

10.Question Number 10:38

11.Question Number 11:39

12.Question Number 12:40

13.Question Number 13:41

14.Question Number 14:42

15.Question Number 15:43

4.2.Qualitative analysis45

4.2.1.Group 1: Employees in India45

4.2.2.Group 2: Management of Sky Telecom46

4.2.3.Summary of interviews48

CHAPTER 5: CONCLUSION49

REFERENCES52

APPENDICES58

CHAPTER 1: INTRODUCTION

Introduction

The process of outsourcing was not regarded as a formal business strategy by 1989 (Feenstra, et.al, 1995, Pp. 65). The organizations before the period of recession were self sufficient and lesser need for the process of the outsourcing was identified. The process of outsourcing was observed when there was no competency for the required functions. The use of external suppliers for these essential but ancillary services might be termed the baseline stage in the evolution of ...