ORGANISATIONS AND BEHAVIOUR

Organisations and Behaviour

Introduction3

Discussion3

1.Relationship between Organisational Culture and Structures3

a.Compare and Contrast Organisational Culture and Structures3

b.Relationship between an Organisation's Structure and Culture Can Impact on the Performance of the Business5

c.Factors Influenced Individual Behaviour at Work6

2.Different Approaches to Management and Leadership7

a.Effectiveness of Different Leadership Styles7

b.Organisational Theory underpins the Practice of Management8

c.Different Approaches to Management8

3.Motivation in Organisations10

a.Different Leadership Styles may have on Motivation in Organisations during Change10

b.Application of Different Motivational Theories within the Workplace11

c.Usefulness of a Motivation Theory for Managers12

4.Mechanisms for Developing Effective Teamwork13

a.Nature of Groups and Group Behaviour within Organisations13

b.Factors promote or inhibit the Development of Effective Teamwork13

c.Impact of Technology on Team Functioning14

Conclusion16

References17

Organisations and Behaviour

Introduction

The aim of this paper is to identify, and analyse organisational culture and structure of BT and Ryanair to examine the impact on business performance. The paper also addresses factors that influence individual behaviour at work, different leadership styles effectiveness, motivational theories, factors that inhibit or promote effective teamwork development, and impact of technology on team functioning to analysis the impact on the overall performance of business.

Discussion

Relationship between Organisational Culture and Structures

Compare and Contrast Organisational Culture and Structures

Culture can be defined as a collection of attitudes, beliefs, policies, values and traditions that represent a pervasive context for the way organisation think and carry out work operations. BT is basically a service-led company; thereby, place the customer at the heart of everything they do. BT culture emphasises on five key values of heart (faith in what they do), straightforward (make things clear), inspiring (create new opportunities), helpful (operate as a team), and trustworthy (do what they say) (www.btplc.com). Values of operation at BT are different while remains same and always deliver what the company promise. BT focuses on relationship building with customers as customers are the key drivers of success. On the other hand, Ryanair has a service culture that treat employees and customer with respect. To create a service-oriented culture, Ryanair encouraged the service cultural values. Such shared attitudes and values are clear guidelines for routine practice performance of workers and must be their vital in a service environment and behaviours in the workforce, and that is spread across the company regardless of employees and customers.

Both companies have a service oriented culture. However, the focus of BT is just on external customer; on contrast, Ryanair culture provides respect, trustworthy and encourages both internal and external customers to improve customer satisfaction and business profitability.

It is essential that an organisation has a good structure as it has a direct impact on the organisational performance. BT has a tall hierarchical and formal structure; whereas, the company also support some flexibility to deal with variation in the customer's needs and demands. The company does this by effective controls, co-ordination, appropriate rewards, strategic decision-making and allocating responsibilities (Beigi & Shirmohammadi, 2012, pp.295-311). However, Ryanair has a flat management structure, which is partially due to its transition from autocratic management style to democratic style; still it is not aligned with service culture to ...