Leaders in Today's Organization

Introduction2

Discussion2

Emotional Intelligence2

Emotional Intelligences at PepsiCo4

Accountability and Organizational Citizenship Behavior4

Role of Transformational Communication5

Values5

Benefits to Organization6

Conclusion7

References8

Emotional Intelligence

Introduction

Business leadership is not only about inspiring the employees and bringing profitability to the organization. It is also about understanding the employees which can make a major difference in the outcomes of the business performance. Therefore it is of key important for leaders to understand the multiple intelligences possessed by their employees. The purpose of this report is to define emotional intelligence and explore the significance. At the similar time, the report aims to discuss the benefits that an organization and its leadership can gain from enhancement of human intelligence. The aspects of emotional intelligence will also be viewed as practiced at PepsiCo which highly values the emotional intelligence of its employees.

Discussion

Emotional Intelligence

The term emotional intelligence was first published in 1995 in a book by Daniel Goleman. The author critically reviewed the research that was conducted at Bell Labs. The research was done on star performers and results were published in 1993 in the Harvard Business Review. Goleman compared their performance with average performers and found that there exist a strong relationship with the relationship making and network formation (Wright, 2008). The star performers had stronger relationship skills and they had bigger personal networks as compared to the star performers. These skills of relationships and network formation are a part of emotional intelligence which is collection of many skills. Goleman grouped these skills in four categories.

Self awareness

It includes the skills of having emotional awareness as well as ability to self assess with accuracy. Self awareness also includes building self confidence.

Other awareness

Other forms of awareness are also part of this intelligence. These are developing compassion, orientation towards services and awareness towards the organization.

Self management

The skills that fall in this category include developing the ability to trust and be honest. It also includes gaining self control and being optimistic. The orientation towards achievement, transparency and adaptability are also forms of self management skills (The Star, 2009).

Relationship Making Skills

It includes developing sound and strong relations with others such that creating influence on others. it also includes becoming a change catalyst and a source of conflict management through an inspiring leadership. Teamwork and collaboration skills also fall in this category.

Genos EI which was previously known as the Swinburne University Emotional Intelligence Unit has developed five key areas of emotional competencies. These can be easily applied to the situation at workplace. The key competencies are:

Recognizing emotions and expression

Level of understating the emotions of other people

Direct cognition of emotions

Managing the emotions and thoughts

Controlling the emotions and thoughts (Palmer & Stough, 2001)

Emotional Intelligences at PepsiCo

A research was conducted by the American Society for Training and Development in highly competitive environment of Pepsi Co. the research found that if the interpersonal relationships are strong and sound between the employees, then the overall climate of organization improves (ASTD, 2005). From these improvements, it becomes easier for the top management in predicting the future performance outcomes of the ...