Critical analysis of “Mountain West Health Plans, Inc”

Critical analysis of “Mountain West Health Plans, Inc”

Case Background

It is the case of managing and planning techniques used by the managers and the directors of customer service of the company Mountain West Health Plans, Inc. The senior vice president of the company wants the management to get improved in terms of controlling the cost consumption. The retirement of the director is taken as an opportunity towards the improvement in the hierarchy to reduce the cost of the company. The new hire Erik Rasmussen's planning strategies and his leadership style are required to be evaluated.

Issues Faced by Martin Quinn

Martin Quinn as the vice president of the company is responsible for keeping a check on the performance of its employees in terms of yielding productivity. Under the management of Gustafson, the company was suffering increased level of cost. However, the employees were happy and satisfied with her management. The turnover rate of the company was also lower in her period.

Quinn had realized that there was need of improvement in the area of cost utilization, which was not managed by Gustafson. But Quinn could not take any remedial step as all the staff members were in favor of Gustafson. However, the retirement of Gustafson provided a chance of improvement, in terms of hiring a fresh Bachelor's of administration “Erik Rasmussen”. He was expected to reduce the ever-increasing cost of the labor intensive department with his sense of leadership. He had come up to the expectations but still there was a notable increase in the turnover rate of the company, and such an increase in the turnover rate had become a matter of concern to the vice president.

Leadership Styles of Evelyn Gustafson and Erik Rasmussen

Leadership is the development of favorable environment across the organization where the ...