Use Cases



Use Cases

Introduction

Making a withdrawal of funds from your bank account via an automated teller machine (ATM) is easy. There are only a few steps involved, and there is no need for the customer to have to go to the bank itself anymore. While there are no restrictions, you can make withdrawals from any ATM on the street, the only exception over using the bank's ATM is that they may charge you a fee for using another banks/companies ATM. (Kitten, 2012) For illustration, we will be using an ATM at the bank itself, so that if there is a problem then the customer can go inside and discuss this problem with a representative of the bank. The assumption is that you are at the ATM and currently have an account with the bank.

Step 1: Insert your ATM card or credit card.

Step 2: Enter your personal identification number (PIN).

Step 3: Select “Withdrawal” from the transaction menu.

Step 4: Select “cash” from the next transaction menu.

Step 5: Select the amount of cash you wish to withdraw. At this step, either you can withdraw a preselected amount, or you can enter any other amount.

Step 6: When prompted, select confirm on the amount that you wish to withdraw.

Step 6: Take your detailed receipt with a summary of your withdrawals.

Step 7: Remove your ATM card from the machine.

The alternate of using the ATM is to go inside the bank, wait for the next teller, and provide the teller with a withdrawal slip. The teller will make the necessary adjustments to your account while you wait, and then provide you with the cash requested, and a detailed receipt of your transaction.

Making a Deposit via an Automated Teller Machine

Making a deposit via an automated teller machine (ATM) is easy. There are only a few steps involved, and there is no need for the customer to have to go to the bank itself anymore (Unknown). The only restriction is that you have to use the ATM of the bank that is servicing your account, and not just any ATM on the street. For this illustration, we will be using an ATM at the bank itself, so that if there is a problem then the customer can go inside and discuss this problem with a representative of the bank. (Richardson, 2012) The assumption is that you are at the ATM and currently have an account with the bank.

Step 1: Insert your ATM card or credit card.

Step 2: Enter your personal identification number (PIN)

Step 3: Select “Deposit” from the transaction menu

Step 4: Select either “cash” or “check” and insert the cash or check into the machine. If depositing cash, you can insert up to 99 bills at once. If depositing check(s), please insert the check(s) individually so that the scanner can read the codes correctly.

Step 5: Confirm the amount of total cash deposited, or the amount of each check.

Step 6: Take your detailed receipt with a ...