The case study talks about the Proctor & Gamble and one of its divisions GBS (Global Business Services) that provides support services to P & G in the fields of accounting, taxation, and IT, and has brought about huge cost savings for P & G. however, the top management of P & G is questioning the position of the company in further reinvestment into the GBS. For this purpose the chairman of the Governance Team, Dave Walker has been given a task to identify the best solution to this dilemma. Walker ...