MANAGEMENT

Hotel Management



Hotel Management

1. Explain how to effectively manage the billing and guest folio process in your hotel.

Competition in the hospitality industry has been on a constant increase and the need for having effective and efficient management has become a vital ingredient for hotels to flourish. In order to have an effective billing system, my hotel will make use of the Hotel billing software. The software is said to tackle all minute details eventually leading to customer satisfaction. The software will facilitate in providing automated booking process and will result in effective management of the incoming guests in terms of booking, billing and tracking of customers in a matter of few clicks. The program has the ability to be customized according to our hotels. The program also has the ability to have room reservations along with booking, analyzing the customer clouds, integrated and customized statements for the customers as well as the invoices. Benefit of automated analysis of customer clouds along with invoices and statements being processed is that it becomes time and cost effective for the hotel along with accuracy in record keeping o guest folio (Gronroos, 1984).

The added advantage o the software is that it induces dedicated booking of the room and the facility of reservation. It also aids in storing data related to availability of the rooms that are booked and are vacant along with the expected time duration of current occupiers stay. This will not only be advantageous to the hotel administration but also to the customers in terms enlightening the customers by generating a report on the availability and booking of rooms (Johnston, 1995).

My hotel will also have an online presence by provisioning the customers or the potential customers with access to the World Wide Web. The internet will aid in having quick e-booking and e-reservations along with constant feedback forms being provided after the booking to attain feedback that could be a source for further improvement and decrease loopholes if present.

Other additional functions include the following:

1.Booking guest room with credit cards for e-payment

2.Multi-currency payments for booking with foreign customers for their ease

3.Daily room revenue generation and the report

4.A list of invitees and the arrival of the guest folio instantly

5.Receiving sales generation trends on a regular basis

This software can be utilized in the front desk of the hotel, Department of housekeeping, finance department of the hotel, operations management department as well for constant maintenance and smooth flow of regulation of the activities as well as the operation day in and day out. The software also aids in balancing the changing need of the hotel with respect to changing demand of the hotel which can satisfy the customers as well as the hotel staff (Getty, 1994).

2. Design the guest services and processing of arrivals/rooming to ensure high quality hotel operations and enhance customer satisfaction.

In order to have utmost customer satisfaction it is mandatory to have a smooth and conflict-free reservation process. In order to have a smooth reservation process the following guidelines need ...