GURU QUALITY MANAGEMENT

Guru Quality Management

Guru Quality Management

Quality Management resulted mainly from the work of the quality gurus and their theories: the American gurus featured in the 1950's Japan: Joseph Juran, W Edwards Deming, and Armand Feigenbum; the Japanese quality gurus who developed and extended the early American quality ideas and models: Kaoru Ishikawa, Genichi Taguchi, and Shigeo Shingo; and the 1970-80's American Western gurus, notably Philip Crosby and Tom Peters, who further extended the Quality Management concepts after the Japanese successes.

In today's age of globalization the need for total quality management is an important aspect of any organization remaining competitive. This paper will define quality management as well as include a description of the impact of globalization on quality as well as compare and contrast traditional management styles with quality focused management styles. Lastly, this paper will explain how total quality management (TQM) applies of should apply to the Public Schools.

Total Quality Management

Kanji (2000) defines total quality management as “the integration of all functions and processes within an organization in order achieve continuous improvement of the quality of goods and services. The goal is customer satisfaction. The various functions within an organization that contribute to the continuous improvement of products and services include; marketing, finance, design, and customer service. These elements contribute to an organization standing out among the various competitors locally and globally.

Organizations want to retain and recruit customers and in order to do this the organization needs to create a strategy who is customer focused. According to (Bossink 2002), “customers want quality, and to satisfy this want, organizations must provide customer driven quality. Customers expect to receive a product that lives up to the advertising of this product or service. This has created a need for organizations to not only create a quality product or service but to also ...