Exercise: Chapter 5 & Chapter 7

Experiential Exercises

The purpose of this interview is to expand the boundaries of our knowledge by exploring some relevant facts relating to the famialy woned business of auto parts i.e. ABC auto parts. We have conducted this interview with Justin Smith, the Customer Service Adviser at ABC auto parts.

Mr. Smith stated that ABC auto parts has been a family owned business since 1968. Today, the company is known as the leading supplier of auto parts in Texas area. The company and its family owners have maintained their success and leadership by focusing on the concept of customer ...