Empathy/Love



Empathy/Love

1. How does the information collected during a call affect the outcome of the response?

Information collected during the call is very crucial as it will help the telecommunication professional give appropriate response. Responses to every call are somewhat different to one another.

2. How do I identify a high priority case?

High priority case can be identified by the person's attitude and response. Telecommunication professional must be able to identify the seriousness of the problem.

3. How do I handle a high priority case?

Telecommunication professional must handle the critical situation with love and empathy so person can relax his or her ...