CUSTOMER SERVICE

Customer Service

Customer Service

Answer 3

The customer care cultures differ within service sector industries to that of other industries such as manufacturing industries as illustrated below:

Manufacturing Sector

Quality service first arrives with the manufacturing of a product. Quality is defined as a state associated with products, services, people, processes and environments that meet or exceeds expectations (Quality Control Program). In order for an organization to provide good consumer satisfaction, the company must first provide a good product. In order for the relationship built between the companies in the manufacture to be a successful supplier partnership, the manufacturer and the service provider must start by including the customer. Manufacturing and service are two organizations that have to start with customer satisfaction. For example, if an organization is producing a product that is not quality, the company will have difficulties disrupting the product. There are many different was to assure that the product is quality, companies have to option of supplying surveys to each and all customers. One can also judge quality on the service the company provides, the response time of that service, the environment it is provide in, the price for the service, and the overall satisfaction of the service (Quality Control Program). An example, of customer driven quality would be the playgrounds at McDonalds. The playgrounds are built and manufacture by a third party. These playgrounds are built for customer satisfaction. Before McDonalds could place these playgrounds on there property management had to first seek a manufactory that would be quality rubber resistance. This product had to also cater to children and ease the mind of adults. (www.inc.com)

Service Sector

Businesses survive because they have customers that are willing to buy their product or service. This relationship is established with quality customer service. As a service provider your customers and clients, both internally and ...