Business Management

Business Management

Explain the concept of 'self-estrangement' at work and provide an example of a job which might be expected to lead to it.”

Self Estrangement at work tends to be interpreted as the set of idea's which extract its roots form the ideals of laminated labour. However, self-estrangement tends to be a part of the bigger picture which is labelled as alienated labour. However, in the context of this paper it than becomes significant to describe what alienated labour actually means. Alienated labour in its literal term is interpreted as the condition where the workers failed to decide what to produce or precisely the workers fails to come to terms with the whole of the production process.

Thus Self-Estrangement is the idea which tends to portray oneself being a stranger to himself which mean that the individual now tends to play in the hands of the others. The individual fails to interpret his or her actions as per his or her own ideas. Thus, the self-estrangement at work will than be translated as the condition in which the work seems to have no value attach to it (John, 2003). The individual do not enjoy doing the work thus it becomes a burden on the individual rather than taking pride in one's work. This type of condition can hit the labours or call centre agents where their hard work is not recognized as the way it should have been. The incentives given to them are much less than their output and other similar factors tend to shape up the self-estrangement at work.

Outline some of the key characteristics of call centre work, as identified in the relevant academic literature.

The call centre appear bureaucratic as they go through self service and audio menus to get answers to people with any need for a person to person interaction (Hillmer, 2005). In the light of the research it would be safe to state that call centre representatives tends to make up for the flaws in product, services and are part of the after purchase process. The call centre requires managing the agent's jobs and bringing improvements in the product and services keeping in view the human resource ability to cope with the new technology.

This is more important that right integration of the vendors and the call centres is part of product life cycle, but the only difference is that many product life cycles were synchronized by the high technological revolution. However, the call centre agent tends to induct the new customer towards the product or tends to answer the queries of the customer.

Explain what is meant by the term 'instrumental orientation to work'. Does every employee have it?

Instrumental orientation tends to be interpreted as the rationale action on the part of the individual. This means that the action an individual tends to do base after analyzing the all option in view. Instrumental orientation to work thus will be termed as the work done by keeping the whole perspective in view and not working for ...