This paper is based on implementation of balanced scorecard in a healthcare organization such as National Health Service, (NHS). The the balanced scorecard (BSC) is used to translate strategy into operations via reporting systems that in addition to financial information also provide nonfinancial, yet numerical, information. Its purpose has developed over time, but generally it is concerned with translating wordy strategy statements into numerical reports so that strategies can be executed well (Kaplan, Norton, 2006). The BSC translates vision and strategy into four perspectives: the learning and growth perspective, the internal ...