BALANCE SCORE CARD

Balance Score Card



Memorandum

Date: Thursday, November 01, 2012

To: The President of SAC

From: Mr. XYZ

Subject: BALANCE SCORECARD

I heard the news that the President of Sparklin Automotive Company (SAC) has decided to go off my recommendation and adopt the Balanced Scorecard, which I believe he adopted it to improved the performance of the employees as well as the company itself here at Sparklin Automotive Company. The President of Sparklin Automotive Company took the time out and sent me an email informing me "We at Sparklin Automotive Company have decided to adopt the Balanced Scorecard".

The email also had some other information in it as well. The President of Sparklin Automotive Company also wants to try to base compensation off of or with the performance measures, those performance measures falls into four categories, which are financial perspective, customer perspective, internal process perspective, and learning and growth perspective. The President of Sparklin Automotive Company has asked me memo to him with responses to his questions about unethical behavior that could result if the wrong performance measures are used when tying performance measures of financial perspective, customer perspective, internal process perspective, and learning and growth perspective.

The President of Sparklin Automotive Company wants to know how Sparklin Automotive Company can avoid the unethical behaviors; the President of Sparklin Automotive Company also wants to know how Sparklin Automotive Company should tie the performance measures of financial perspective, customer perspective, internal process perspective, and learning and growth perspective to compensation.

Based off of the email I received from the President of Sparklin Automotive Company, I will explain in the most detail as possible the performance measures of financial perspective, customer perspective, internal process perspective, and learning and growth perspective so it will be understood by the President of Sparklin Automotive Company and I will define unethical behavior. Upon completing that area, I will also explain how to develop a fair system of compensation by explaining how it is used as well as defining a fair system of compensation. I will put all this information in a memo to the President of Sparklin Automotive Company.

The information will be provided with the intent of addressing all the questions and concerns the President of Sparklin Automotive Company has and may have after he reads my memo. I will start this memo off with the explanation of the performance measures that fall into the four categories of financial perspective, customer perspective, internal process perspective, and learning and growth perspective.

I will have my supervisor read the memo prior to me sending it to the President of Sparklin Automotive Company to ensure all questions have been answered and that the correct information was provided to the President of Sparklin Automotive Company. After receiving your email in regards to the usage of the "Balanced Scorecard" at Sparklin Automotive Company, and relating the Sparklin Automotive Company's compensation to the performance measures contained in it. As I stated before, "performance measures fall into four categories, which are financial perspective, customer perspective, internal process perspective, and ...