An Evaluation of the Employees Communication process at Caribbean Coffee House Ltd (CCH)

By

TABLE OF CONTENTS

CHAPTER 4: FINDINGS AND DISCUSSION1

Sampling Method and Sample1

Questionnaire analysis1

Discussion8

CHAPTER 5: CONCLUSION14

REFERENCES24

CHAPTER 4: FINDINGS AND DISCUSSION

Sampling Method and Sample

The researcher did stratified sampling in this research. For this research, the researcher formulated population stratas based on their employees designation and sent them the questinnaire. The total sample was 75 and the total response rate was 100 percent. This means every individual approached for the research gave his views.

Questionnaire analysis

This section presents the findings of the questionnaire. The total sample size for this research study is 75 representatives. Out of the 75 respondents, 10 % are form top management, 20 % are form middle management while the rest were employees. The data analysis has been done through SPSS version 16.0. Majority of the questions had dichotomous answers i.e. the respondents had the option to choose between two options.

Do you know about effective communication?

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

yes

56

74.7

74.7

74.7

no

19

25.3

25.3

100.0

Total

75

100.0

100.0

The above table shows the responses of the questionnaire respondents. The above table represents the view of employees about “Do you know about effective communication.” About 78 percent of the respondents responded in yes while the remaining 25 percent of the respondents said no to the statement.

Do you think that your organization communication is effective? And why?

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

yes

50

66.7

66.7

66.7

no

25

33.3

33.3

100.0

Total

75

100.0

100.0

The above table shows the responses of the questionnaire respondents. The above table represents the view of employees about whether they think that organization communication is effective? About 67 percent of the respondents responded in yes while the remaining 33 percent of the respondents said no to the statement.

What is your age group?

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

13-20

13

17.3

17.3

17.3

21-40

27

36.0

36.0

53.3

41-50

21

28.0

28.0

81.3

51-60

8

10.7

10.7

92.0

60+

6

8.0

8.0

100.0

Total

75

100.0

100.0

The above table shows the responses of the questionnaire respondents. The above table represents the age group of the respondents. About 17 percent of the respondents belonged to the age group of 13-20 years, about 26 percent of the respondents belonged to the age group of 21-40 years, about 28 percent of the respondents belonged to 41-50 age group, about 11 percent of respondents belonged to the age group of 21-60 years and only 8 percent belonged to 60 + age group.

Which Caribbean Island do you belong

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Antigua

20

26.7

26.7

26.7

Barbados

33

44.0

44.0

70.7

Grenada

15

20.0

20.0

90.7

Trinidad & Tobago

6

8.0

8.0

98.7

Other:

1

1.3

1.3

100.0

Total

75

100.0

100.0

The above table shows the responses of the questionnaire respondents. The above table represents the view of employees about which Caribbean Island do they belong? About 27 percent of the respondents belonged to Antigua, about 44 percent of the respondents belonged to Barbados, about 15 percent of the respondents belonged to Grenada, about 8 percent of the respondents belonged to Trinidad & Tobago and about 1 percent belonged to other island.

What is your gender?

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Male

48

64.0

64.0

64.0

female

27

36.0

36.0

100.0

Total

75

100.0

100.0

The above table shows the responses of the questionnaire respondents. The above table represents the gender distribution of the respondents. About 64 percent of the respondents responded were male while the remaining 36 percentage of the respondents belonged to female gender.

What is your perception regarding the organizational communication?

Frequency

Percent

Valid Percent

Cumulative Percent

Valid

Best

20

26.7

26.7

26.7

Poor

33

44.0

44.0

70.7

Good

15

20.0

20.0

90.7

Bad

7

9.3

9.3

100.0

Total

75

100.0

100.0

The above table shows the responses of the questionnaire respondents. The above table represents the view of employees about ...